concierge services
Whether you’re visiting for a long weekend, a milestone celebration, or a multi-day gathering, our concierge services are designed to make your experience seamless and deeply personal.
We work with a limited number of clients at a time, offering tailored recommendations, coordination, and on-the-ground support —without templates or mass tourism.
Concierge for Travelers
Perfect for solo travelers, couples, and small parties who want expert guidance without full-scale planning.
Option 1: Essential Concierge
For travelers who want trusted recommendations and light support before arrival.
Includes:
Personalized recommendations based on your travel style.
Sample itinerary to guide your stay.
Hotel, restaurant, and experience suggestions.
Transportation guidance and local tips.
Ideal if you enjoy planning but want insider insight.
Option 2: VIP Concierge
For travelers who want everything handled — with support while on the island.
Includes everything in Essential Concierge, plus:
Booking and coordination of tours, experiences, and reservations.
Customized daily itinerary.
On-call concierge support during your stay.
Priority access to trusted local vendors.
Ideal for first-time visitors, special trips, or travelers who want a truly effortless experience.
Concierge for Groups & Celebrations
Designed for birthdays, retreats, wedding guests, and multi-day gatherings where coordination matters just as much as experience.
Group Concierge Services Include:
Pre-arrival planning and group itineraries.
Transportation coordination for arrivals and departures.
Activity and experience planning for multiple schedules.
Restaurant and venue coordination.
On-call support during the stay (optional).
Point-of-contact for guests.
This service ensures everyone is supported without the host managing logistics.
How It Works
Inquiry and discovery.
Custom proposal based on group size, dates, and needs.
Planning and coordination.
Seamless arrival and support.
*Pricing varies based on length of stay, number of guests, and level of on-call support required.
Concierge services are available in:
Holbox Island
Merida & Yucatan
Select destinations across Mexico
(Custom destinations available upon request.)
*Concierge services are limited to ensure quality and personalized support.